Cosmetology Program

Chapter 31: On the Job

Workplace Expectations, Client Relations & Career Growth|37 Questions|Board Exam Prep

Student Name

Date

Instructor

Score

Vocabulary Matching

Match each numbered term with the correct lettered definition. Write the letter in the blank.

Terms

1.Compensation package

2.Booth rental

3.Client retention

4.Upselling

5.Ticket upgrading

6.Retail sales

7.Client consultation

8.Non-compete agreement

9.Professional development

10.Work-life balance

Definitions

A.Recommending additional services or retail products that complement the client's current service

B.The total value of pay and benefits including salary, commission, tips, insurance, and paid time off

C.An arrangement where a cosmetologist rents a station as an independent contractor

D.The ability to keep clients returning through excellent service, communication, and relationship building

E.Selling professional beauty products to clients for at-home use; a significant source of revenue

F.Ongoing learning through advanced education, workshops, trade shows, and certifications

G.Managing the demands of a cosmetology career with personal life, health, and well-being

H.A conversation before each service to determine needs, preferences, and desired outcome

I.A contract clause preventing an employee from working for a competing salon within specified limits

J.Suggesting premium or higher-value services to increase the average service ticket price

Fill in the Blank

Complete each statement with the correct term or phrase.

Question 11Fill in the Blank

is the practice of recommending additional services or products to a client.

Question 12Fill in the Blank

Client refers to keeping clients coming back for repeat services.

Question 13Fill in the Blank

A consultation should be performed before every service.

Question 14Fill in the Blank

Retail of professional products is a significant revenue source.

Question 15Fill in the Blank

A non- agreement may restrict where you can work after leaving a salon.

Question 16Fill in the Blank

Booth allows a cosmetologist to operate as an independent contractor.

Question 17Fill in the Blank

Ticket involves suggesting premium services to increase the average service price.

Question 18Fill in the Blank

Professional includes advanced education, workshops, and industry certifications.

Multiple Choice

Select the best answer for each board-exam style question.

Question 19Multiple Choice

Upselling in a salon means:

A. Pressuring clients to buy unwanted products

B. Recommending complementary services or products that benefit the client

C. Raising prices without notice

D. Refusing basic services

Question 20Multiple Choice

Client retention is best achieved through:

A. Low prices only

B. Excellent service, communication, and relationship building

C. Never changing techniques

D. Avoiding client conversation

Question 21Multiple Choice

A client consultation should occur:

A. Only on the first visit

B. Before every service

C. Only when problems arise

D. After the service is complete

Question 22Multiple Choice

A non-compete agreement:

A. Allows you to work anywhere

B. May restrict where you can work after leaving a salon

C. Is illegal in all states

D. Only applies to salon owners

Question 23Multiple Choice

Retail sales benefit the stylist because they:

A. Are mandatory

B. Provide additional income and build client trust in your expertise

C. Replace service income

D. Are not part of the job

Question 24Multiple Choice

The best way to handle a complaint is to:

A. Ignore it

B. Listen actively, apologize sincerely, and offer a resolution

C. Argue with the client

D. Blame another stylist

Question 25Multiple Choice

Booth renters are responsible for:

A. Nothing beyond rent

B. Their own supplies, taxes, insurance, scheduling, and clientele

C. Only their rent payment

D. The salon's entire budget

Question 26Multiple Choice

Professional development helps by:

A. It doesn't help at all

B. Keeping skills current and increasing earning potential

C. Replacing the need for a license

D. Reducing the number of clients

True / False

Write T for True or F for False in the blank.

Question 27True / False

A client consultation should be performed before every service, not just the first visit.

Question 28True / False

Upselling means pressuring clients into services they don't want.

Question 29True / False

Retail product knowledge helps stylists provide better home-care recommendations.

Question 30True / False

A non-compete agreement may limit where you can work after leaving.

Question 31True / False

Client complaints should be ignored because the stylist is always right.

Question 32True / False

Booth renters must manage their own taxes and business expenses.

Question 33True / False

Professional development is only necessary during cosmetology school.

Question 34True / False

Building a loyal clientele is essential for long-term career success.

Short Answer

Answer each question in 2-3 complete sentences.

Question 35Short Answer

Describe at least three strategies a new cosmetologist can use to build and retain a strong client base.

Question 36Short Answer

Explain the importance of retail sales. How can a stylist recommend products without being pushy?

Question 37Short Answer

What should a cosmetologist consider when deciding between employee vs booth renter?