Chapter 2: Life Skills
Goal Setting, Time Management, Ethics & Professional Conduct | 37 Questions | Board Exam Prep
Vocabulary Matching
Match each numbered term with the correct lettered definition. Write the letter in the blank.
Fill in the Blank
Complete each statement with the correct term or phrase.
A goal is one that is Specific, Measurable, Attainable, Realistic, and Timely.
The moral principles we use to guide our work life is called professional .
is the habit of putting off tasks that need to be completed, which harms productivity.
A written plan that maps out goals and steps to achieve them is called a .
means understanding another person's feelings and perspective, not just feeling sorry for them.
Being faithful to your employer and clients demonstrates the professional value of .
Allocating specific time slots for tasks is a time management strategy called .
A positive improves client relationships, increases motivation, and contributes to a productive salon environment.
Multiple Choice
Select the best answer for each board-exam style question.
Which of the following best describes a "game plan" in professional development?
A coworker asks you to share details about a client's personal life. What is the most ethical response?
What does the "S" stand for in SMART goals?
Which professional value involves handling situations tactfully?
Ranking tasks by importance and urgency is a time management strategy called:
Empathy differs from sympathy because empathy involves:
Which of the following is an example of procrastination?
Discussing other clients' personal information with a new client is a violation of:
True / False
Write T for True or F for False in the blank.
Procrastination is a time management skill that helps professionals prioritize tasks.
It is acceptable to discuss other clients' personal information with a new client to build rapport.
A SMART goal must be Specific, Measurable, Attainable, Realistic, and Timely.
Integrity means handling situations tactfully and with sensitivity.
A positive mindset has no impact on client relationships or salon productivity.
Delegating is the practice of assigning tasks to others when appropriate.
Empathy and sympathy mean the same thing in a professional context.
Professional ethics include honesty, integrity, client confidentiality, and respect for colleagues.
Short Answer
Answer each question in 2-3 complete sentences.
Why is a positive mindset important in the cosmetology profession?
Describe the difference between empathy and sympathy in a client interaction.
Match each time management strategy to its description and explain how each contributes to salon success: prioritizing, scheduling, delegating, and goal setting.