Chapter 20: Working Behind the Chair

The practice of scheduling a client next appointment before they leave is called

Selling professional products to clients for home use is known as sales

A client card tracks services, preferences, and formulas for each client

Recommending additional or premium services to a client is called

A barber who rents a station and operates independently is in a rental arrangement

A client arrives without a prior appointment

Being paid a percentage of service revenue is called working on

Good client means keeping clients happy so they return for future services

The BEST way to build a loyal client base is through:

Rebooking clients before they leave is important because it:

Which compensation method gives the barber the most independence?

When recommending retail products, a barber should:

A client record card should include all of the following EXCEPT:

Client retention is important because:

Which of the following demonstrates good time management behind the chair?

A mentorship relationship in barbering benefits the mentee by:

Rebooking clients is an effective strategy for building a consistent schedule.

Retail sales have no impact on a barber income.

A booth rental barber is considered an independent contractor.

Client record cards are optional and not important for quality service.

Walk-in clients should receive the same quality of service as booked clients.

Commission-based pay means the barber receives a flat salary regardless of services performed.

Building professional relationships with clients leads to referrals and client retention.

A barber should never recommend products because it seems like a sales pitch.

Describe three strategies a new barber can use to build and maintain a loyal client base.

Compare and contrast commission-based pay and booth rental, including the advantages and disadvantages of each.

Explain why retail product sales are important for a barber career and how to recommend products professionally without being pushy.