Chapter 3: Professional Image
Communication, Human Relations & Professional Conduct|37 Questions|Board Exam Prep
Vocabulary Matching
Match each numbered term with the correct lettered definition.
Fill in the Blank
Complete each statement with the correct term or phrase.
A barber’s professional image is built on three pillars: appearance, conduct, and .
The client is the most important step before beginning any service.
listening involves repeating back what the client said to confirm understanding.
Good helps barbers avoid repetitive strain injuries and back pain from standing all day.
Nonverbal communication such as facial expressions, gestures, and posture is known as language.
Personal includes daily bathing, oral care, clean clothing, and minimal fragrance.
Handling difficult situations with tact and sensitivity is known as .
The science of designing the workplace to prevent injury and increase comfort is called .
Multiple Choice
Select the best answer for each board-exam style question.
The FIRST thing a client notices about a barber is usually their:
During a client consultation, a barber should:
Which of the following is an example of poor professional conduct?
Good ergonomic practices for barbers include:
When dealing with an unhappy client, the best approach is to:
Which of the following is part of maintaining personal hygiene as a barber?
Effective communication with clients requires:
A barber who maintains boundaries with clients demonstrates:
True / False
Write T for True or F for False in the blank.
A barber’s professional image only matters during client interactions.
Reflective listening helps ensure you understand what the client is requesting.
It is acceptable to use your phone during a client service as long as you are multitasking.
Body language can communicate more than spoken words in some situations.
Ergonomics is not important for barbers since they can take breaks whenever they want.
Maintaining client confidentiality is a key part of professional conduct.
A client consultation should only be done during the first visit.
Strong personal hygiene practices are essential because barbers work in close proximity to clients.
Short Answer
Answer each question in 2-3 complete sentences.
Explain why the client consultation is considered the most important step before performing any barbering service.
Describe three ways a barber can project a professional image and explain why each is important for client retention.
How can good ergonomic practices benefit a barber’s long-term health and career longevity?